Kalite, Güvenlik ve Hasta Deneyimi
NPS Score Calculation
Calculate the Net Promoter Score (NPS) from promoters and detractors.
NPS score
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NPS ranges from −100 to +100; positive values are good, and above +50 is considered very good.
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Scientific and theoretical basis
Net Promoter Score (NPS) is a common experience metric that measures patients' inclination to recommend the institution.
Formula and Logic
NPS = (Promoters − Detractors) / Total Responses × 100
How is it interpreted?
Those who give 9-10 points are considered 'promoters', those who give 0-6 are 'detractors'; 7-8 are considered 'passive'. The result ranges from −100 to +100.