Kalite, Güvenlik ve Hasta Deneyimi
Complaint Closure Rate Calculation
Calculate the ratio of closed complaints to total complaints.
Complaint closure rate
93,3%
Sonuçlar genel bilgilendirme amaçlıdır; kurumunuzun gerçek verileri ve koşullarıyla değerlendirilmelidir.
Scientific and theoretical basis
Complaint closure rate indicates how many of the received complaints have been resolved and closed.
Formula and logic
Closure Rate (%) = Closed Complaints / Total Complaints × 100
How is it interpreted?
A high closure rate indicates effective complaint management; it should be evaluated along with the resolution time.