Operasyon ve Verimlilik
Missed Call Rate Calculation for Call Center
Calculate the rate of unanswered (missed) calls.
Missed call rate
10,0%
Sonuçlar genel bilgilendirme amaçlıdır; kurumunuzun gerçek verileri ve koşullarıyla değerlendirilmelidir.
Scientific and theoretical basis
The missed call rate for the call center is the proportion of calls that end without being answered (the complement of the answer rate).
Formula and Logic
Missed Call Rate (%) = Missed Calls / Incoming Calls × 100
How is it interpreted?
A high rate directly indicates lost opportunities and dissatisfaction; peak hour capacity should be reviewed.