Hospital Opening and Digital Operations Management
The opening of a new healthcare facility requires careful planning of the digital infrastructure in the correct order. The clearly defined HBYS structure, module scope, and regulatory connections established before the opening make post-opening processes more predictable. This guide helps you plan the opening process by breaking it down into phases.
Why is digital preparation before opening important?
Shortcomings noticed after the opening can affect operational speed and patient experience. Therefore, starting digital preparation well in advance of the opening reduces risks and smooths the transition.
HBYS and infrastructure decisions
- Determining the appropriate HBYS approach.
- Planning the module scope according to the needs of the opening.
- Designing the hardware, network, and data security infrastructure.
SGK / Medula and regulatory preparations
Preparing the facility in accordance with SGK and Medula processes helps ensure that the billing flow operates smoothly from day one. Regulatory requirements should be assessed according to current regulations.
Designing clinical and administrative workflows
When the patient journey (admission → examination/admission → service → billing) is designed from the start, the modules can be structured according to this flow. Involving administrative and clinical teams in the processes facilitates adoption.
Transition to operations and checklist
Typical checklist items before the opening:
- HBYS setup and testing of core modules completed.
- SGK/Medula connections verified.
- User permissions and roles defined.
- Staff training scheduled.
- Data security and backup processes in place.
- Support plan for the opening day ready.
Post-opening monitoring
The initial period after the opening is a critical phase where processes are observed under real conditions. Monitoring operational indicators and quick feedback loops facilitate fine-tuning.
You can request a consultation to plan your opening process.
Sık Sorulan Sorular
When should digital preparation begin for a hospital opening?
The general approach is that digital preparation should start well in advance of the opening; this allows time for testing and training. The duration varies depending on the scale of the institution.
What checks should be done before the opening?
Items such as HBYS setup, SGK/Medula connections, authorization, training, and backup should be included in the pre-opening checklist.
How long before the opening should the HBYS setup be completed?
It is recommended to plan it in a way that allows sufficient time for testing and training; the exact duration varies depending on the institution and scope.