Operasyon ve Verimlilik
Average Call Center Call Duration Calculation
Calculate the average call duration per call.
Average call duration
4,0dakika
Sonuçlar genel bilgilendirme amaçlıdır; kurumunuzun gerçek verileri ve koşullarıyla değerlendirilmelidir.
Scientific and theoretical basis
Average Call Center Call Duration (AHT) is the average speaking time per call.
Formula and Logic
Average Call Duration = Total Call Duration / Number of Calls
How is it interpreted?
A very short duration may indicate an incomplete solution, while a very long duration may indicate inefficiency; it should be balanced with solution quality.