Dijital Dönüşüm ve BT
IT Request First Response Time Calculation
Calculate the average first response time for IT requests.
Average first response time
30,0dakika
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Scientific and theoretical basis
IT request first response time is the average time from the opening of the request to the first response.
Formula and Logic
Average First Response = Total First Response Time / Number of Requests
How is it interpreted?
A quick first response increases user satisfaction, even if the issue is not resolved; it is an important component of SLA.