Dijital Dönüşüm ve BT
IT Support Request Closure Time Calculation
Calculate the average closure time of IT support requests.
Average request closure time
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Sonuçlar genel bilgilendirme amaçlıdır; kurumunuzun gerçek verileri ve koşullarıyla değerlendirilmelidir.
Scientific and theoretical basis
IT support request closure time (MTTR) is the average time taken to resolve and close opened IT requests.
Formula and Logic
Average Closure = Total Closure Time / Number of Requests
How is it interpreted?
It is compared with SLA targets; a long duration decreases user productivity and satisfaction.