What is Complaint Management?
Complaint Management, the process of recording, tracking, and resolving patient complaints.
Role in Digital Transformation
Complaint management is one of the concepts that emerge during the transition of hospitals from paper and manual steps to data-driven workflows.
How does it work?
Success in this area comes from a clear roadmap, measurable goals, and gradual implementation.
In Brief
In summary, complaint management is one of the building blocks that constitute the digital maturity of a healthcare institution; it is an approach that generates value when properly structured, rather than just a singular tool.
To see this concept in context, you can refer to the Hospital Opening and Digital Operations guide, and return to the Digital Dictionary page for other terms.
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What is Complaint Management?
The process of recording, tracking, and resolving patient complaints.
Where does Complaint Management fit into digital transformation?
Complaint management is part of digital transformation in healthcare; it generates lasting value when process design and data quality are addressed alongside technology.
Who is concerned with Complaint Management?
Complaint management is relevant to teams working in the Digital Transformation field, primarily hospital management and digital transformation teams.