What is Digital Patient Experience?
Digital Patient Experience, the part of the patient experience managed through web, mobile, kiosk, and digital channels.
Practical Framework
Patient experience-focused concepts aim to improve perception and satisfaction at all touchpoints, from appointment to discharge.
Role in the Transformation Journey
In the transformation journey, the digital patient experience requires a combined approach to process design, change management, and data quality alongside technology.
Why is it important?
When addressed correctly, the digital patient experience contributes to teams working with fewer errors and more quickly; it also allows management to make decisions based on more solid data.
To see this concept in context, you can check the Hospital Opening and Digital Operation guide, and return to the Digital Dictionary page for other terms.
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What is digital patient experience?
The part of the patient experience managed through web, mobile, kiosk, and digital channels.
Where does digital patient experience fit into digital transformation?
Digital patient experience is part of digital transformation in healthcare; it creates lasting value when process design and data quality are addressed alongside technology.
Under which title is digital patient experience evaluated?
Digital patient experience is addressed under the title of Digital Transformation in the context of health information systems and digital transformation.