What is Patient Experience Management?
Patient Experience Management, systematic management of patient experience.
Role in Digital Transformation
Patient experience management is one of the concepts that comes to the forefront in the transition of hospitals from paper and manual steps to data-driven workflows.
How does it work?
Patient experience-focused concepts aim to improve perception and satisfaction at all touchpoints, from appointment to discharge.
In Brief
In summary, patient experience management is one of the building blocks that constitute the digital maturity of a healthcare institution; it is an approach that generates value when properly structured, rather than a singular tool.
For more in-depth information, you can refer to the Hospital Opening and Digital Operation page, and for related concepts, check the Digital Dictionary page.
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What is Patient Experience Management?
Systematic management of patient experience.
Where does Patient Experience Management fit into digital transformation?
Patient experience management is part of digital transformation in healthcare; it creates lasting value when process design and data quality are addressed alongside technology.
Under which heading is Patient Experience Management evaluated?
Patient experience management is addressed under the heading of Digital Transformation in the context of health information systems and digital transformation.