What is Patient Journey?
Also: Patient journey
The patient journey encompasses all steps and touchpoints the patient goes through from the first contact (appointment, application) to discharge and beyond.
Touchpoints
- Appointment and reception (web, mobile, kiosk).
- Registration, examination, tests, and treatment.
- Payment, discharge, and follow-up communication.
Why is it important?
Designing the journey end-to-end enhances both patient satisfaction and operational efficiency; it makes disjointed steps and waiting points visible.
Sık Sorulan Sorular
What is the Patient Journey?
The entirety of all steps the patient goes through from the first contact to discharge and beyond. (Also known as Patient Journey)
Where does the Patient Journey fit into digital transformation?
The Patient Journey is part of digital transformation in healthcare; when process design and data quality are addressed alongside technology, it creates lasting value.
Under which heading is the Patient Journey evaluated?
The Patient Journey is addressed under the heading of Digital Transformation in the context of health information systems and digital transformation.