What is Patient Journey Map?
Patient Journey Map, step-by-step visualization of the patient experience.
Place in the Transformation Journey
In the transformation journey, the patient journey map requires an integrated approach to process design, change management, and data quality alongside technology.
Practical Framework
Self-service channels and clear communication enhance both satisfaction and operational efficiency.
Why is it Important?
When addressed correctly, the patient journey map contributes to teams working with fewer errors and more quickly; it also allows management to make decisions based on more robust data.
To see this concept in context, you can check the Hospital Opening and Digital Operation guide, and return to the Digital Dictionary page for other terms.
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What is a patient journey map?
Step-by-step visualization of the patient experience.
Where does the patient journey map fit in digital transformation?
The patient journey map is part of digital transformation in healthcare; it generates lasting value when process design and data quality are addressed alongside technology.
Under which heading is the patient journey map evaluated?
The patient journey map is addressed under the heading of Digital Transformation in the context of health information systems and digital transformation.