What is Patient experience?
Patient experience, the entirety of the perception and satisfaction experienced by the patient at all contact points with the healthcare institution.
Practical framework
Patient experience-focused concepts aim to improve perception and satisfaction at all contact points, from appointment to discharge.
Why is it on the agenda?
Patient experience is one of the concepts that emerged during the transition of hospitals from paper and manual steps to data-driven workflows.
In short
In summary, patient experience is one of the building blocks that constitute the digital maturity of the healthcare institution; it is an approach that generates value when designed correctly, rather than a singular tool.
To see this concept in context, you can check the Hospital Opening and Digital Operation guide, and return to the Digital Dictionary page for other terms.
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What is patient experience?
The entirety of the perception and satisfaction experienced by the patient at all contact points with the healthcare institution.
Where does patient experience fit into digital transformation?
Patient experience is part of digital transformation in healthcare; it generates lasting value when process design and data quality are addressed alongside technology.
Who is concerned with patient experience?
Patient experience concerns teams working in the field of Digital Transformation, primarily hospital management and digital transformation teams.