What is Patient Relationship Management?
Patient Relationship Management, systematic management of communication and relationships with patients.
Scope and Implementation
Success in this area comes from a clear roadmap, measurable goals, and gradual implementation.
Role in the Transformation Journey
In the transformation journey, patient relationship management requires the integration of technology with process design, change management, and data quality.
In Brief
In summary, patient relationship management is one of the building blocks that constitute the digital maturity of a healthcare institution; when properly designed, it is an approach that generates value rather than just a singular tool.
To see this concept in context, you can check the Hospital Opening and Digital Operation guide, and return to the Digital Dictionary page for other terms.
Sık Sorulan Sorular
What is Patient Relationship Management?
Systematic management of communication and relationships with patients.
Where does Patient Relationship Management fit in digital transformation?
Patient relationship management is part of digital transformation in healthcare; it generates lasting value when process design and data quality are addressed alongside technology.
Who is concerned with Patient Relationship Management?
Patient relationship management concerns teams working in the field of Digital Transformation, primarily hospital management and digital transformation teams.