Online Appointment System
A digital platform that allows appointment scheduling, management, and reminders via web and mobile.
Online Appointment System is a digital platform that allows patients to schedule appointments, manage their appointments, and receive reminders through web and mobile.
The system provides a self-service appointment experience by showing physician/clinic availability in real-time and synchronizes capacity with HBYS.
Other names / abbreviation: Digital Appointment Platform.
What is it used for?
The online appointment system reduces the call load by shifting the appointment process to self-service, decreases no-show rates with reminders, and improves the patient experience.
Key features
- Self-service appointment: Scheduling appointments via web/mobile.
- Availability view: Real-time display of physician/clinic capacity.
- Reminder: Appointment reminders via SMS/push notifications.
- Cancellation/rescheduling: Self-service appointment management.
Integration and standards
The Online Appointment System does not operate in isolation; it typically exchanges data with the following systems and processes:
Frequently referenced standards and regulations:
Benefits provided
- Reduction in call load
- Decrease in no-show rates
- Improvement in patient experience
Selection and evaluation criteria
Main criteria considered when evaluating an online appointment system:
- HBYS capacity synchronization
- Mobile/web experience
- Reminder channels
Points to consider
- Capacity synchronization must be accurate; overlapping appointments should be prevented.
Sık Sorulan Sorular
What is the online appointment system?
It is a digital appointment platform that enables appointment scheduling, management, and reminders via web and mobile.
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