Queue Management System
The queue management system that manages patient queueing, calling, and directing.
Queue Management System, is a queue management system that ensures patients receive a queue number and are called and directed to the relevant unit/counter in an orderly manner.
The system provides order and fairness in waiting areas through queue taking (kiosk), calling screens, and audible announcements; it generates waiting time data.
Other names / abbreviation: Queue and Direction System, Queue Management.
What is it used for?
The queue management system ensures order and fairness in waiting, facilitates crowd management, and produces waiting time indicators.
Key features
- Queue taking: Queue number via kiosk/mobile.
- Calling screen: Visual and audible calling.
- Direction: Correctly directing the patient to the appropriate unit.
- Waiting analysis: Indicators of waiting/processing time.
Integration and standards
The Queue Management System does not operate in isolation; it typically exchanges data with the following systems and processes:
Frequently referenced standards and regulations:
Benefits provided
- Order and fairness in waiting
- Crowd management
- Visibility of waiting times
Selection and evaluation criteria
Main criteria considered when evaluating a queue management system:
- Kiosk/screen integration
- Multi-unit support
- Reporting
Points to consider
- Patient privacy (name display) should be taken into account on calling screens.
Sık Sorulan Sorular
What is a queue management system?
It is a queue management system that manages patient queueing, calling, and directing.
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